Need Help?

You’ll receive an order confirmation email shortly after
placing your order 🐾

If you can’t spot it, make sure to check your junk or spam
folder before reaching out to us.

Possibly! If your order hasn’t already been packed or
dispatched, we may still be able to help.

Please contact us ASAP if you’d like to make any changes.

Oops! Please contact us immediately if you notice an
incorrect address.

Once an order has been shipped, we unfortunately can’t make
changes to delivery details.

Absolutely 🎁🐶

Simply enter the lucky pup’s (or special persons) delivery address at checkout.

If a product sells out, simply hit the “Notify Me When

Available” button on the product page and we’ll let you know when it’s back in
stock.

Some goodies disappear faster than treats at dinner time 👀

If your order hasn’t yet been packed or shipped, we may be
able to cancel it.

The sooner you contact us, the better chance we can catch it
before it leaves the warehouse.

Yep! You’ll receive updates throughout your order journey, including dispatch and tracking notifications 📦

Generally not 🐾 In most cases, the listed size is simply used for choosing between product sizes and doesn’t directly relate to the breed or size of your dog.

We always recommend going by your dog’s measurements to help ensure the best and most comfortable fit.

We highly recommend measuring your dog before purchasing, as sizing can vary between brands and products.

If your pup sits between sizes, we usually recommend sizing up 🐾

Absolutely! Send us your dog’s:

• chest measurement
• neck measurement
• back length

along with the product you’re looking at and our team will happily help recommend the best fit.

Here's a quick link to our how to measure guide.

Most products include a sizing chart directly on the product page.

You can also visit our dedicated sizing guide
page for extra measuring tips.

In most cases, we recommend sizing up for a more comfortable fit, especially for harnesses, jackets and clothing.

Different brands and styles can fit differently, which is why measurements are always more accurate than breed or weight alone.

Yes! As long as the item is unused and returned in original condition within our returns timeframe.

We accept returns within 30 days for unused items in original condition with tags attached / same packaging it came in.

Change-of-mind returns are eligible for exchange or store credit 🐾

Refunds are available for faulty or incorrectly supplied items.

For sizing or change-of-mind returns, we offer exchange or store credit with no expiry.

No stress!

If the size isn’t quite right, you can return the item within 30 days for an exchange or store credit, provided it’s unused and in original condition.

Due to hygiene reasons, we cannot accept returns on:

• Earrings
• Grooming products
• Food & treats
• Cushion inserts

To start a return or exchange, simply visit our Returns & Exchanges page and complete the request form with your order details and the item you'd like to return 🐾

All other return information and address details can be found there too.

Customers are responsible for return shipping costs unless the item is faulty or supplied incorrectly.

Once your return arrives and is inspected, exchanges, store credits or refunds are usually processed within a few business days.

Returned items must be:

• Unused
• Unwashed
• Free from pet hair or odour
• In original packaging (where applicable)
• With any tags attached

Yes! Our Dog Lollies are specially made for dogs using dog-friendly ingredients with no added preservatives or nasties 🍭🐶

During warmer months, slight softening can occasionally happen in transit.

We use protective packaging & ice bricks where possible, but we always recommend bringing parcels inside promptly after delivery.

Many of our treats and DoggyTopia-created goodies are proudly Australian made, including our popular Dog Lollies range!

Most enrichment toys and slow feeders can simply be washed with warm soapy water.

Always check the individual product care instructions for best results.

When measuring for dog shoes, the paw width is the most important measurement for achieving the best fit 🐾

It’s also important to factor in things like fur and the paw naturally bunching up slightly when inside the shoe.

If the shoes end up being a little roomy, dog socks can help create a snugger and more comfortable fit.

Some toys are designed for tougher play, however no toy is completely indestructible.

We always recommend supervising your dog during playtime.

Many of our grooming goodies are made with gentle ingredients suitable for sensitive skin.

Be sure to check the product description for specific ingredient details.

Some carriers are suitable for in-cabin airline travel, however airline requirements can vary.

We always recommend checking directly with your airline before travelling ✈️

All the time 😍🐾

We regularly release new arrivals, seasonal collections and fun exclusive goodies throughout the year.

We accept:

• Visa
• Mastercard
• Amex
• PayPal
• Afterpay
• Zip Pay
• Apple Pay
• Google Pay
• Shop Pay

Absolutely! Afterpay is available on eligible orders so you can spoil your pup now and pay later 🐶

Yes — our checkout is encrypted and securely processed through Shopify’s trusted payment system

Only one discount code can usually be used per order unless otherwise stated during special promotions 🐾

However, many of our store promotions and automatic offers can still stack together, helping you unlock even more savings for your pup.

Some discount codes may exclude sale items, bundles or selected brands.

If you’re stuck, contact our team and we’ll
happily help check it for you 🐾

You can contact our friendly Aussie team via 🐾

• Email - sales@doggytopia.com.au
• Messenger
• Contact Form
• Phone — 1800 102 844

Many of our customers love that they can speak with a real person and that we’re proudly Australian owned and operated.

Our team typically responds during standard Australian business hours Monday–Friday 🐾

As an online business, we also often reply outside normal hours where we can, because we always try to go the extra mile for our customers and their pups.

We aim to respond to most enquiries within 1 business day.

Absolutely! We love helping customers find the perfect toys, treats, walk wear and goodies for their dogs 🐶

Follow us on social media or join our email list to stay updated on new releases, promotions and exclusive launches 🎉