SHIPPING & DELIVERY
We believe that each order when opened, should be a great experience, so each delivery will be Pawsomely packed the DoggyTopia way.
DOMESTIC SHIPPING
FREE shipping ON ALL ORDERS OVER $100.
Easy and convenient, enjoy free standard shipping on all orders over $100 in Australia.
Orders under $100 will incur a $8.95 standard shipping charge..
Standard Shipping - $8.95
LOCATION |
ESTIMATED DELIVERY TIME |
| Metro - Sydney, Melbourne, Brisbane & Canberra areas |
2-6 business days
(Longer in Covid affected locations) |
| Metro -Adelaide, Hobart & Perth areas |
4-8 business days
(Longer in Covid affected locations) |
| Country areas |
3-15 business days |
| Remote areas |
8+ business days (Longer in Covid affected locations) |
EXPRESS SHIPPING - $13.95
LOCATION |
ESTIMATED DELIVERY TIME |
|
Metro Areas - Sydney, Melbourne, Brisbane, Canberra, Adelaide, Hobart & Perth |
1-2 business days
(Longer in Covid affected locations) |
| Outside Metro Areas |
2-3 business days
(Longer in Covid affected locations) |
If your order is time critical, we advise using Express Post to save on any delays. Visit the Australia Post website to confirm whether your postcode is within the Express Post National Network.
Next day delivery cannot be guaranteed.
Selecting Express Post option does not guarantee next day delivery. While we will send it using the Australia Post Express service, sometimes Australia Post can still take longer. We can’t refund the postage cost to you if Australia Post do not deliver the next day.
While we endeavour to Pick, Pack and Ship your order as soon as we can, please allow 1-3 business days on top of your estimated shipping time.
Longer delays can occur during Holiday or Sale Periods. Express Shipments are given priority over Standard.
INTERNATIONAL SHIPPING
Your order will be shipped via Australia Post or courier where possible. Delivery cost is based off weight which will be calculated for each product at checkout.
We ship to a wide range of countries, if your location does not come up, please email us at sales@doggytopia.com.au and we will organise it for you.
Delivery times are estimates only and dispatch may be slightly delayed.
New Countries with Access to afterpay.
customers in France, Italy, and Spain are now able to buy now and pay later from DoggyTopia's online store using afterpay.
Afterpay late fees, eligibility criteria and terms & conditions apply. Visit afterpay.com for full terms
LOCATION |
ESTIMATED DELIVERY TIME |
| Express (include tracking and signature) |
4-8 business days
(Longer in Covid affected locations) |
| Standard (include tracking) |
5-20 business days
(Longer in Covid affected locations) |
CUSTOMS & DUTIES
This applies to international orders onlyWe cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country according to their own rules & regulations. These charges must be paid by the recipient of the parcel.
DoggyTopia is not liable for any customs taxes or duties.
Also note, as a registered business we are unable to ship international orders as a ‘gift’ and all shipments must be declared as ‘merchandise’.
FURTHER SHIPPING & DELIVERY INFORMATION
- We ship via either Australia Post or Courier depending on who offers the best and most efficient service to you location.
- Yes, we deliver to PO Boxes!
- Shipping times are based on the day of despatch, not the purchase date.
- Please allow 2-3 business days to pack your order*
* May be longer during Sales and Events.
- If an order is “return to sender” due to incorrect delivery address or failure to collect delivery from local post office or courier outlet, re-delivery may incur a return to sender fee and freight charge prior to dispatch. Original delivery costs are non-refundable.
Visit COVID-INFORMATION for more information on our shipping and delivery policy during COVID-19