Simply purchase over $100 of products and you'll receive FREE Standard Shipping on all orders.
FAQ (2022)
Shipping FAQ's
If your order is under $100, Standard Shipping is $8.95. Certain products may have lower shipping costs. Express Shipping is $13.95
We most certainly do. We can deliver to PO Boxes anywhere in Australia.
STANDARD SHIPPING -
Standard Shipping - Metro - Melbourne, Sydney, Brisbane and Canberra area's - 3 to 5 business days.
Standard Shipping - Metro - Adelaide, Perth, Hobart & Northern Territory area's - 4 to 6 business days.
Standard Shipping - Country and remote area's - 3 to 7 or more business days.
EXPRESS SHIPPING -
Express Shipping - Metro Area's - Next Business Day.
Express Shipping - Outside Metro Area's - 1 to 3 business days.
Note: Covid Lockdowns are affecting delivery times anywhere from 1-10 extra business days for Standard Shipping and 1-5 extra business days for Express.
International deliveries affecting between 1-30 business days depending on location.
Once your order is dispatched you will receive an email with your tracking number and how to view it's current status, normally with a web link to make it easy.
We operate Online only so we can offer the best prices and products to our Dogstomers, so no pickup option.
We do have FREE shipping options for those who'd like to save paying the delivery cost!
Unfortunately, we can not change any order information once your order has been sent.
Please ensure the correct details are entered and notify us ASAP of any errors.
We only use the shipping address you add when placing the order. If no shipping address is added, we will use the billing address you added, so no need to worry if your Pay Pal address is wrong.
If your delivery is outside of the specified delivery time frame, please contact us so we can lodge an investigation with either Australia Post or the courier.
If you are not at home when your order is delivered, your Postman may leave the parcel in a suitable location, otherwise they will leave a note letting you know that you should collect your package from your nearest Post Office. In the case of a Courier delivery, they may also leave the parcel or they will leave a card for you to contact them to arrange a suitable delivery time.
Yes we to most countries around the world. Our store is setup to automatically calculate your shipping costs based on the weight of the goods selected.
We ship via Australia Post or Courier to your location.
Order FAQ's
You should receive an order confirmation once you have placed and paid for your order.
If for any reason the payment didn’t go through, we will send you an email to let you know and give you some easy payment options.
DoggyTopia has products flying off the shelves every day, we do our very best to re-order before we sell out but sometimes we cant keep up.
If an item you want is out of stock, please enter your details "Item out of stock - notify me! " section on the product page. When the item comes back into stock, you'll be the 1st to know when it's available to purchase.
We re-order stock daily so if there is a delay in any product being back, this is likely due to where our supplier is located as we get stock from many different locations overseas and in Australia.
Yes, providing we haven't yet shipped out your order.
As we try and pack all orders as soon as possible, please contact us straight away if you'd like us to hold your order or plan to add more items to it so it isn't sent out for delivery until you have done your changes or added more items.
Of course you can. All you need to do is enter the address you’d like your order shipped to at checkout.
We specially pack each order so when you receive your goods, you have a pleasant experience when opening your order.
Unfortunately we can not apply discount codes after orders have been placed and processed.
But if you have forgotten to apply a code, please email us so we can supply you with a new discount code to use on your next order.
Items placed in your shopping cart, unfortunately, are not held or reserved for you until you submit your order completely, if this happens we will contact you and offer you a refund on the item or to hold your order till the item arrives.
Rest assured that the pawsome packaging we send doesn't include any invoice pricing. If you’d like the order invoice, you can download it from your account or you can contact us direct.
YES! Every order in fact.
Whether you're buying for yourself or as a gift, we specially pack every order in our unique Pawsome way, so each and every time the person receiving the goodies will feel extra special, as it should be :)
Exchanges & Returns FAQ
Too big, too small, but not just right?
Return any item within 30 days providing it's in it's original condition that doesn't fit and we'll give you a store credit so you can order another size (or get swayed by a different item that might have caught your eye).
Your credit will be the original purchase price minus any shipping costs you might have had to pay, and you can spend it bit by bit on lower cost items, all at once on an identically priced item, or put it towards the cost of nice luxury for you and your dog.
A return shipping charge will be applied.
If you'd like to take advantage of free returns shipping, we are happy for you to add any additional purchases to get you over the $100 mark to avoid any pesky shipping return fees.
Get in touch with us at sales@doggytopia.com.au to get your returns ball rolling.
See any other products or goodies in our store that you'd like to get, once you are over the $100 mark, you qualify for our FREE SHIPPING* to which your exchange item will be added at no extra shipping cost to help avoid any pesky exchange shipping fees.
*Standard FREE SHIPPING only applies Australia wide.
We can’t recommend using Bubble Wrap highly enough, plus any extra padding you can include if the item is fragile.
We’d also suggest you use a trackable shipping service as unfortunately from time to time, deliveries can go missing.
To return a product, please send them back within 14 days of receiving your parcel to our address at:
DoggyTopia Returns
Po Box 331
Petrie, Qld
4502
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable.
If the product your wanting to exchange for is higher or lower in price, you'll be required to pay the difference or receive credit for.
For all exchanges, there are the following shipping options -
$8.95 Standard Shipping
$13.95 Express Shipping
* Free Shipping - See any other products or goodies in our store that you'd like to get, once you are over the $100 mark, you qualify for our FREE SHIPPING. Your exchange item will be added at no extra charge.
You will be responsible for paying for your own shipping costs for returning your item.
Applies to Australian Orders Only
Impulse buying – we’ve all been there. You can return your items within 14 days* and we’ll issue you a store credit for the same amount minus any shipping charges.
If the item was a gift for someone or their fur baby, they can’t return it on the sly, though. Because we’re only able to credit the account of the person who actually did the buying, you’ll have to have that awkward conversation so the giver can return it for something more suitable. But we’re all adults here that is unless the fussy one in question is still running around trying to chase their tail.
Get in touch with us at sales@doggytopia.com.au to get your returns ball rolling.
*Yes, there’s a Conditions apply asterisk. Nothing sneaky, just play-fair stuff
We can’t recommend using Bubble Wrap highly enough, plus any extra padding you can include if the item is fragile.
We’d also suggest you use a trackable shipping service as unfortunately from time to time, deliveries can go missing.
To return a product, please send them back within 14 days of receiving your parcel to our address at:
DoggyTopia Returns
Unit 9, 10-12 Russell St,
Kallangur, Qld, 4503
All shipping costs associate with a Return/Exchange of an order are payable by the customer.
Shipping costs are non-refundable.
UNACCEPTABLE! The parcel was obviously too irresistible not to shake. If you could take a photograph or two showing the damage and email it to sales@doggytopia.com.au we’ll get onto a replacement or refund right away.
The only thing as disappointing as receiving an item that doesn’t look like its picture is the mud walked all over the carpet from your playful pooch.
Please email a picture of your incorrect item to sales@doggytopia.com.au within 14 days of receipt and we will guide you through the replacement process.
You’ve got 30 days to let us know that you’d like to return it, then 10 days to post your item back after we’ve given your return the green light for go.
We’ll process your refund/credit as soon as we have received your item(s), safe and sound.
General FAQ's
Most certainly, you can contact us on 1800 102 844 or if we are unavailable you can always email us at sales@doggytopia.com.au and we will get back to you once the dogs have been walked :)
The internet is our storefront currently as It allows us to continue bringing you unique and hard to find products from all over the world.
DoggyTopia will never share your email or any other information with third party, we only use your email for order confirmation, customer service issues or to provide your tracking code.
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at info@doggytopia.com.au or by mail at
DoggyTopia
PO Box 331
Petrie, Qld, 4502
Payment information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional measures generally accepted industry standards.
Yes!
We have a range of products that we Wholesale to various businesses in the Dog / Pet Industry all around Australia and Overseas.
Click here to go to our Wholesale enquiry page. Once we have your details, we will be in touch.